Monday, August 29, 2005

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Customer Interaction Solutions eNews

August 29, 2005

Feature Stories

Customer Data Integration: Ten Questions With Anurag Wadehra of Siperian
By David Sims, TMCnet CRM Alert Columnist
"Over the past several years, companies have turned to EII, ETL and DQ technologies in the hopes of addressing their customer data integration issues. Unfortunately, these are limited sets of tools, each of which originated for narrow purposes. Each one compliments the CDI platform or framework but none replace it …."Anurag Wadehra, VP of Marketing and Product Management at Siperian.

Law Enforcement Benefits From Analytics
By Tracey E. Schelmetic, Editorial Director, Customer Interaction Solutions
Here's proof that sometimes a technology invented for one purpose turns out to be at least as useful for another, perhaps initially unimagined, purpose. Crime-fighting organizations at all levels -- local, state and federal -- have begun to benefit from analytics software initially created for consumer/customer service organizations...

FrontRange Has 7th Consecutive Quarter of Revenue, Profit Growth
By David R. Butcher -- Special Feature From TMCnet's Business Relationship Software Channel
FrontRange Solutions, a provider of service management, CRM and voice application solutions for small, medium and distributed enterprises, has reported an increase in revenues and profits for its...

News Releases Next Generation Hosted CRM & CLM Solutions, provider of hosted CRM, SFA, ERP and CLM solutions, today announced the release of v6.0, the latest release in...

Zurcher Kantonalbank Increases ''Footprint'' Using Siebel Finance; Swiss Bank Standardizes on Siebel Finance and Siebel Marketing
Siebel Systems Inc., provider of customer-facing solutions, today announced that Zurcher Kantonalbank (ZKB) has increased its "share of wallet" with existing customers and has...

Integration Technology Improves Compliance and Customer Service for Banking and Finance Sectors
A recent survey of senior IT executives with direct responsibilities for legacy systems reveals most IT departments in the financial services sector fully understand less than half of their legacy systems for...

XACT TeleSolutions Deploys Over 100 Agents on Five9 Virtual Contact Center
Five9 Inc., provider of on-demand call center solutions, today announced that XACT TeleSolutions has deployed the company's Virtual Contact Center, helping the provider of outsourced communications and call handling ...

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Mobile and Remote Computing: Keys to Measurable ROI

By delivering business continuity, end-user adoption, and measurable ROI, Always Available frontline computing solutions enable companies to "go mobile" with confidence, leveraging the best technologies available today. While frontline computing can often present a daunting challenge encompassing numerous devices, networks, and security issues, IT managers can look to the Always Available approach as the industry's best and most field-proven solution.

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