Wednesday, August 31, 2005

Open-Source CRM Builds Commercial Support

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Computerworld CRM
August 31, 2005
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In this issue:

* Open-Source CRM Builds Commercial Support
* The ASP Reincarnation
* Centralized Call Center Benefits Canadian Municipality

Other Resources:

CRM live e-seminar: Practical Guide to Customer Data Politics -
Register now!
http://www.destinationcrm.com/webevents/register/?eventid=103&src=cwn

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Open-source CRM Builds Commercial Support

Built on the LAMP -- Linux, Apache, MySQL, PHP -- environment, SugarCRM
claims to have all the features of an enterprise CRM system -- without
the high licence fees.

http://www.computerworld.com/newsletter/0,4902,104280,00.html?nlid=CRM

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The ASP Reincarnation

Software as a service is growing in popularity among large corporations
and small businesses alike for CRM and other applications.

http://www.computerworld.com/newsletter/0,4902,104282,00.html?nlid=CRM

***************SPONSOR**************************************

Fighting over who owns the customer?

Getting a single view of your customers requires consistency and
cooperation across the enterprise. Without it, your business won't be
as productive or profitable. Register now for the FREE live e-seminar,
"Practical Guide to Customer Data Politics", brought to you by
Computerworld and CRM Magazine.

http://www.destinationcrm.com/webevents/oracle/13jul2005/cwn

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Centralized Call Center Benefits Canadian Municipality

Company ascribes call center satisfaction to its centralized,
coordinated, and consistent approach to customer service.

http://www.computerworld.com/newsletter/0,4902,104283,00.html?nlid=CRM

***************SPONSOR**************************************

The Nokia 9300

Learn the fundamentals of mobile device security. Aimed at IT
professionals and decision makers who must provide secure mobile access
to corporate data systems, this paper focuses on the security and
device management features of the most advanced Nokia business devices
- the Nokia 9300 smartphone and Nokia 9500 Communicator.

http://www.computerworld.com/nokia/communicator

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___________@COMPUTERWORLD.COM___________________________

COMPUTERWORLD DATA POINTS
-------------------------
Our new Data Points pull together valuable IT statistics that can
help you make crucial business and technology decisions. They're
compiled by Computerworld's award-winning journalists and presented
in the form of PowerPoint slides that can be easily downloaded and
incorporated into your own presentations -- all for free (registration
required). First installment: CRM slides

http://www.computerworld.com/q?a4960

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