Wednesday, August 31, 2005

Today's News: CDI pays off for MetLife

SearchCRM.com: Today's News
August 31, 2005
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ISSUE SPONSORED BY: Strategic Contact

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IN THIS ISSUE

-- CDI pays off for early adopter MetLife
-- Do people really understand data warehousing?
-- BMC serves its service desk with acquisition
-- More headlines
-- What's your favorite CRM blog?
-- Driving Profitability with Customer Data Management

HEADLINES
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CDI PAYS OFF FOR EARLY ADOPTER METLIFE | SearchCRM.com

One of the earliest adopters of customer data integration (CDI)
technology, MetLife has learned that cultural change can facilitate a
unified view of the customer.
http://searchcrm.techtarget.com/originalContent/0,289142,sid11_gci1121075,00.html?track=NL-156&ad=523962

MORE INFO:

See how Gartner sized up the CDI field
http://searchcrm.techtarget.com/originalContent/0,289142,sid11_gci1087494,00.html?track=NL-156&ad=523962

Register for our free Customer Data Management Seminars
http://events.techtarget.com/cdm/?track=NL-156&ad=523962&Offer=CRcdmsb816

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Strategic Contact

Contact Center Technology Course
It's the biggest time of change for call center technology in twenty
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professional, you need to understand the options and solutions that
make sense for your environment. SearchCRM.com's expert Lori Bocklund
of Strategic Contact delivers a two-day contact center technology
course through ICMI.
Learn more about this seminar.
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DO PEOPLE REALLY UNDERSTAND DATA WAREHOUSING? | SearchCRM.com

A data warehousing initiative shouldn't result in multiple data
silos, but too often that's just what happens. The problem, says
guest columnist Rick Sherman, is that data warehousing is
misunderstood.
http://searchcrm.techtarget.com/columnItem/0,294698,sid11_gci1119123,00.html?track=NL-156&ad=523962

BMC SERVES ITS SERVICE DESK WITH ACQUISITION | InternetNews

BMC Software has purchased KMXperts, maker of knowledge management
technology that serves call centers, to improve its service desk
offerings.
http://www.internetnews.com/ent-news/article.php/3531086

MORE HEADLINES | News from around the Web
http://searchcrm.techtarget.com/news/0,289141,sid11,00.html?track=NL-156&ad=523962

-- Govt. agencies lag in data mining compliance (InternetNews)
http://searchcrm.techtarget.com/newsItem/0,289139,sid11_gci1121060,00.html?track=NL-156&ad=523962

-- DMA Chief: No telemarketing to Gulf states (DM News)
http://searchcrm.techtarget.com/newsItem/0,289139,sid11_gci1121059,00.html?track=NL-156&ad=523962

ALSO ON SEARCHCRM.COM
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WHAT'S YOUR FAVORITE CRM BLOG? | THE BEST CRM BLOG AWARDS
The SearchCRM.com team is thrilled to announce The Best CRM Blog
Awards recognizing the most outstanding and popular blogs in the CRM
and BI markets. We will be accepting nominations through September
30th. Anyone can nominate a blog, but the blog must be on the topic
of CRM, BI or a related field and it must be maintained on a regular
and consistent basis.
* Learn more here about the awards
http://searchcrm.techtarget.com/general/0,295582,sid11_gci1119503,00.html?track=NL-156&ad=523962
* Nominate a CRM blog
mailto:bestcrmblogs@searchcrm.com
* Nominate a BI blog
mailto:bestbiblogs@searchcrm.com

DRIVING PROFITABILITY WITH CUSTOMER DATA MANAGEMENT | SEMINAR SERIES
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data from three industry leaders: Jill Dyche, author of "The CRM
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* Learn more here
http://events.techtarget.com/cdm/?track=NL-156&ad=523962
* Register today
http://registration.techtarget.com/events/cdm/register.jsp?track=NL-156&ad=523962

LEARNING GUIDE FOR CUSTOMER SELF-SERVICE | UPDATED
Your customer self-service technology should enable users to help
themselves -- fast and easy. But, when users are flooding your
contact center with the most basic questions, you know something is
wrong. In SearchCRM.com's newest Learning Guide, our resources will
help you learn how to make your customer self-service offerings more
efficient and user-friendly for increased ROI and better use of your
contact center resources.
http://searchcrm.techtarget.com/generic/0,295582,sid11_gci1090539,00.html?track=NL-156&ad=523962

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CONTACT US:

Sales
For sales inquiries, please contact us at:
mailto:sflynn@techtarget.com

Editorial
For feedback about any of our articles or to send us your article
ideas, please contact us at:
mailto:kglance@techtarget.com


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