Tuesday, August 16, 2005

Today's News: The top criteria for selecting a CRM vendor

SearchCRM.com: Today's News
August 16, 2005
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ISSUE SPONSORED BY: Strategic Contact

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IN THIS ISSUE | Table of Contents

-- CRM buyer's top selection criteria
-- C-level bloggers follow the rules
-- SAP stays mum on hosted plans
-- More headlines
-- Learning Guide for Open Source CRM
-- Sales force automation software

HEADLINES
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CRM BUYER'S TOP SELECTION CRITERIA | SearchCRM.com

No longer are features and functions the only criteria when it comes
to purchasing CRM systems. Veteran CRM implementers tell Forrester
Research Inc. what is most important.
http://searchcrm.techtarget.com/originalContent/0,289142,sid11_gci1116104,00.html?track=NL-156&ad=523941

MORE INFO:

Get a handle on the many ways to pay for CRM software
http://searchcrm.techtarget.com/originalContent/0,289142,sid11_gci1097976,00.html?track=NL-156&ad=523941&bucket=NEWS

See the latest CRM technology and business trends
http://searchcrm.techtarget.com/originalContent/0,289142,sid11_gci1070109,00.html?track=NL-156&ad=523941&bucket=NEWS

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Strategic Contact

Contact Center Technology Course
It's the biggest time of change for call center technology in twenty
years. Whether you're a call center leader, or an IT or telecom
professional, you need to understand the options and solutions that
make sense for your environment. SearchCRM.com's expert Lori Bocklund
of Strategic Contact delivers a two-day contact center technology
course through ICMI.
Learn more about this seminar.
http://searchCRM.com/r/0,,41698,00.htm?track=NL-156&ad=523941

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C-LEVEL BLOGGERS FOLLOW THE RULES | SearchCIO.com

Find out who is blogging from their corner office -- and what CIOs
should know about corporate Web log policies.
http://searchcio.techtarget.com/originalContent/0,289142,sid19_gci1115083,00.html?track=NL-156&ad=523941

SAP STAYS MUM ON HOSTED PLANS | destinationCRM

While SAP said it will release a hosted product this year, details
have been scarce. Analysts see the "announcement" as a way to keep
customers from turning to the competition.
http://searchcrm.techtarget.com/newsItem/0,289139,sid11_gci1116094,00.html?track=NL-156&ad=523941

MORE HEADLINES | News from around the Web

SMBs find more CRM options, risks
(CRMDaily)
http://searchcrm.techtarget.com/newsItem/0,289139,sid11_gci1116092,00.html?track=NL-156&ad=523941

Mass marketing misses mark
(USA Today)
http://searchcrm.techtarget.com/newsItem/0,289139,sid11_gci1116080,00.html?track=NL-156&ad=523941

Browse all news headlines:
http://searchcrm.techtarget.com/news/0,289141,sid11,00.html?track=NL-156&ad=523941

ALSO ON SEARCHCRM.COM
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LEARNING GUIDE FOR OPEN SOURCE CRM | RESOURCE

Here you'll find articles, white papers, advice and resources to help
you better understand and leverage open source as it applies to your
own CRM strategy. From an introduction to open source-related terms
to understanding the innovations in tools and technology, this is
your best resource for getting up to speed quickly on this new
technology trend.
http://searchcrm.techtarget.com/generic/0,295582,sid11_gci1094479,00.html?track=NL-156&ad=523941

SALES FORCE AUTOMATION SOFTWARE | WORD OF THE WEEK

Sales force automation (SFA) software is a type of program that
automates business tasks such as inventory control, sales processing,
and tracking of customer interactions, as well as analyzing sales
forecasts and performance ...

Read the rest of the definition:
http://searchcrm.techtarget.com/gDefinition/0,294236,sid11_gci350521,00.html?track=NL-156&ad=523941

Look up other terms in our glossary:
http://searchcrm.techtarget.com/glossaryPage/0,294242,sid11,00.html?track=NL-156&ad=523941

RETURN ON CUSTOMER BY PEPPERS & ROGERS | SUMMER READING

How do your customers create value for your organization? And how do
you measure that? In their newest book "Return on Customer," Don
Peppers and Martha Rogers offer their expertise on how to determine
this value in a "deceptively simple formula." In sample Chapter 1,
Open Letter to Wall Street, Peppers and Rogers challenge this
country's business leaders to focus their efforts on an often
overlooked commodity: the customer. To learn more about maximizing
your customers' value, download the chapter here.
http://searchcrm.techtarget.com/generic/0,295582,sid11_gci1084182,00.html?track=NL-156&ad=523941

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CONTACT US:

Sales
For sales inquiries, please contact us at:
mailto:sflynn@techtarget.com

Editorial
For feedback about any of our articles or to send us your article
ideas, please contact us at:
mailto:kglance@techtarget.com

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