Wednesday, August 17, 2005

Today's News: VoIP makes sense for single site centers

SearchCRM.com: Today's News
August 17, 2005
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ISSUE SPONSORED BY: Strategic Contact

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IN THIS ISSUE

-- VoIP right for single-site call centers
-- Self-service outpacing outsourcing
-- E-mail marketers miss on personalization
-- More headlines
-- Driving Profitability with Customer Data Management
-- Download a SearchCRM.com chapter today

HEADLINES
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VOIP RIGHT FOR SINGLE-SITE CALL CENTERS | SearchCRM.com

While most of the benefits of VoIP seem to center around
multiple-site call centers and remote agents, there are advantages
for smaller shops, too.
http://searchcrm.techtarget.com/originalContent/0,289142,sid11_gci1116514,00.html?track=NL-156&ad=523945

MORE INFO:

Attend Lori Bocklund's webcast on optimizing call center technology
http://searchcrm.techtarget.com/generic/0,295582,sid11_gci1108435,00.html?track=NL-156&ad=523945

See the five scenarios in which contact centers should move to VoIP
http://searchcrm.techtarget.com/originalContent/0,289142,sid11_gci1067927,00.html?track=NL-156&ad=523945

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Strategic Contact

Contact Center Technology Course
It's the biggest time of change for call center technology in twenty
years. Whether you're a call center leader, or an IT or telecom
professional, you need to understand the options and solutions that
make sense for your environment. SearchCRM.com's expert Lori Bocklund
of Strategic Contact delivers a two-day contact center technology
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Learn more about this seminar.
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SELF-SERVICE OUTPACING OUTSOURCING | CRMDaily

With rising call volumes, contact centers are answering with
self-service investments rather than increased staffing or
outsourcing, according to Forrester.
http://news.yahoo.com/s/nf/20050816/tc_nf/37791;_ylt=AlmaUTGbl.bB9.qqJrz2yWKDfD8C;_ylu=X3oDMTBiMW04NW9mBHNlYwMlJVRPUCUl

E-MAIL MARKETERS MISS ON PERSONALIZATION | DM News

While most marketers realize personalized, relevant content works
better than broadcast material, only a third rely on promotional
offers focused on relevance says Jupiter Research.
http://www.dmnews.com/cgi-bin/artprevbot.cgi?article_id=33793

MORE HEADLINES | News from around the Web
http://searchcrm.techtarget.com/news/0,289141,sid11,00.html?track=NL-156&ad=523945

-- PC customer satisfaction steady, but Dell falls (eWEEK)
http://searchcrm.techtarget.com/newsItem/0,289139,sid11_gci1116486,00.html?track=NL-156&ad=523945

-- Links between CRM and BI vendors grow (Technology Evaluation
Centers)
http://searchcrm.techtarget.com/newsItem/0,289139,sid11_gci1116484,00.html?track=NL-156&ad=523945

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It offers call center managers and leaders expert advice on
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CONTACT US:

Sales
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