Thursday, September 01, 2005

CIS eNews in your Inbox - September 01, 2005 - Call Recording Secret

Customer Interaction Solutions eNews

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September 01, 2005


Feature Stories

The Boardroom Report: 'The Best-Kept Secret in Call Recording?'
By Nadji Tehrani and Glenn Kalinoski
Davacord president/CEO Jon McNaught recently told the story of his company's start. The voice and data logging firm incorporated in 2001 and went to market with a voice logging system. "We staffed up our engineering side and...

Ten Questions With RightNow's CEO Greg Gianforte
By David Sims, TMCnet CRM Alert Columnist
"The big issue isn't who is going to dominate the on-demand space. It's the fact that the on-demand space is going to dominate the enterprise software market as a whole. So instead of looking at on-demand as a single market that..."

ScanSoft and Nuance Shareholders Approve Proposed Merger
Special Feature From TMCnet's Speech Recognition Channel
Upon closing the transaction, Nuance shareholders will receive 0.77 shares of ScanSoft common stock, and $2.20 of cash, for each share of Nuance common stock that they own. The transaction is expected to...


News

Pitney Bowes to Acquire Firstlogic
Pitney Bowes Inc. this morning announced the company has signed a definitive agreement to acquire all remaining outstanding shares of Firstlogic for...

Gore Mutual Insurance Selects Symbility for Mobile Claims
Symbility Solutions Inc., a developer of a mobile claims system for residential and commercial property claims estimation, announced it has reached a...

Procuri Selected by Miller for Better Beer
Procuri Inc., a provider of on-demand enterprise management solutions, announced that the Miller Brewing Company has selected its Procuri TotalSource solution to...

Sage, ASBDC Strategically Partner
Sage Software announced a strategic partnership with the Association of Small Business Development Centers (ASBDC), a partnership contrived to...


WHITEPAPER OF THE WEEK

Mobile and Remote Computing: Keys to Measurable ROI

By delivering business continuity, end-user adoption, and measurable ROI, Always Available frontline computing solutions enable companies to "go mobile" with confidence, leveraging the best technologies available today. While frontline computing can often present a daunting challenge encompassing numerous devices, networks, and security issues, IT managers can look to the Always Available approach as the industry's best and most field-proven solution.


FYI From TMCnet

Upcoming Events From TMC:

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If so, we want to hear from you. Customer Interaction Solutions magazine speaks regularly to a core of large, mostly U.S. domestic teleservices agencies. We love them and they love us. At the same time, we are aware that there are many...

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