Monday, July 25, 2005

ping: Secret list of Australians | Second One.Tel witness paid | Hackers target backup flaws ...and more

ping | Hi P C, this is your IT update.
| Tuesday, July 26, 2005
| www.australianIT.com.au

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http://email.news.com.au/ct/click?q=76-vJh7InBUTfFLqhc1oS7n1epKBdRR
---
top stories
Secret list of Australians
A SECRET database of suspect financial transactions by tens of thousands
of Australians is being maintained by federal regulators.
http://email.news.com.au/ct/click?q=8b-SB5BQY0w2EGkiJvEYqBK_btSUsRR

Second One.Tel witness paid
A SECOND key witness in the corporate watchdog's civil suit against two
One.Tel directors has admitted receiving a payment from the Packer
family before giving evidence.
http://email.news.com.au/ct/click?q=a0-11f8QQBYN3jHwGRUB4Nh1lqlgdRR

Hackers target backup flaws
FLAWED backup software has emerged as the latest target for hackers
looking for corporate secrets, according to a new survey.
http://email.news.com.au/ct/click?q=b5-50lcQ7Ub93ydU_P1P3bSvFIWWRRR

ACN to refund
THE Federal Court has dealt consumer telecommunications marketing group
ACN a blow by requiring it repay membership fees contributed by some of
its sales reps.
http://email.news.com.au/ct/click?q=ca-icRuQUg_78gCVTXclLNVgQZhhRRR

Vodafone outgrows rivals
THIRD-RANKED mobile phone company Vodafone is set to outgrow its rivals
for the second straight quarter, after grabbing 160,000 new customers
for the three months to June 30.
http://email.news.com.au/ct/click?q=df-1kzhQLE_hjTSWRofbWb7JXkNHsRR

Telstra rules tire Internode
BROADBAND access provider Internode has begun putting ADSL equipment in
Telstra's east coast exchanges, but the Adelaide ISP is losing patience
with the tier-one carrier.
http://email.news.com.au/ct/click?q=f4-Y~QEQ0sOaAM31D7uUYG6M9aEesRR

Centrelink online to Tax Office
THE Australian Taxation Office has linked its online tax lodging system,
e-tax, to Centrelink and has begun courting banks to participate.
http://email.news.com.au/ct/click?q=09-joOSIj8NOJcwid1LYkv~UtA5idRR

E-health vendors uneasy
IT vendors hope to thrash out concerns over plans for HealthConnect and
standards work at next week's Health Informatics Conference (HIC 2005)
and related industry events in Melbourne.
http://email.news.com.au/ct/click?q=1e-JQeLI4jZhRG77CeqE9EYE2DRCRRR

---

news features
Snap-ons for your camera
IT is often been said that the only difference between a professional
and amateur photographer is the equipment they use.
http://email.news.com.au/ct/click?q=33-vUNnINjr0ELwshvz6464HDzRN9RR

---

reviews
Nikon D70s
A HIGH quality bundled lens allows the D70s to produce crisp images
right from the word go, with shutter speeds of up to 1/8000th of a
second.
http://email.news.com.au/ct/click?q=48-gglbIdBVkd6~V3fXlfgb1Fq4n9RR

---

columns
GTA's steamy scenes
your say | "Personally, we're rooting for GTA and its maker, Rockstar
Games, and we encourage everyone else to, too."
http://email.news.com.au/ct/click?q=5d-JN8bIK0VQdztOwOobgPkvio0MsRR

---

it jobs
Expand your horizons - search over 10,000 jobs at Australian IT Jobs
http://email.news.com.au/ct/click?q=72-R8ZHIPUuKEcNCz0rqCaqcoGq0dRR

---

also at australianIT.com.au
Justice system almost in place
http://email.news.com.au/ct/click?q=87-izOOQ8n9L8YI~hnepec6jYfgZsRR

EMC pumps up storage
http://email.news.com.au/ct/click?q=9c-xtCpQanwyWrolomlXRK4tqPcBdRR

EA snares 'Rings' rights
http://email.news.com.au/ct/click?q=b1-YjmJQ~00dx4rPJhr9nTVl3QXPRRR

Mixed results for Indian giants
http://email.news.com.au/ct/click?q=c6-URl9QMLzsF9lu7LWdhTze84VuRRR

India skill shortage
http://email.news.com.au/ct/click?q=db-rm79QJEzb1jOsBzvp1ats~7bVsRR

SAP profit jumps 22pc
http://email.news.com.au/ct/click?q=f0-nvTDQWgt0nO0qFl2fIhvOtdNmsRR

Hotspots hot up
http://email.news.com.au/ct/click?q=05-gDWLIG8Z7CWP~Ndfn5OTH5JoYdRR

Building homes quicker
http://email.news.com.au/ct/click?q=1a-y6PkIlXmbtA2bpBd5IMaxFqlRRRR

Getronics banks on net phone
http://email.news.com.au/ct/click?q=2f-hYtFIqnKFV5v8QHP20Oaj7fpQRRR

10 staff, 1000 customers
http://email.news.com.au/ct/click?q=44-9nmfIZU4iCNDugAEM8I4c32sJ9RR

Sharp cranks LCD output
http://email.news.com.au/ct/click?q=59-y52oIEn4HCsesHklpQ8IlGXCdsRR

Microsoft joins battle for Earth
http://email.news.com.au/ct/click?q=6e-2a7jIyE5_KeWeKdQAOI7e~9WPsRR

Xbox courts Japan
http://email.news.com.au/ct/click?q=83-U~EXQYJb1u~Qj7wtu21vptXLpsRR

Law pushing smut overseas
http://email.news.com.au/ct/click?q=98-FTtOQ_z961MU7R9CWO6OqrF60dRR

Robot bag checks
http://email.news.com.au/ct/click?q=ad-_4KAQzELSOcE~B9QhVKOwJ~ykRRR

---

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July 25, 2005


Feature Story

Listening to Customer Interactions: Is Our Focus Misplaced?
By Bill Durr, TMCnet Call Center Management Columnist
Quality measurement processes and vendor technology to support them are undergoing an amazing transformation. The shift is from an internal company-centric quality view to an external customer-centric quality view. And it involves...

The Power of the Do Not Call Movement: What's Ahead for Year Two
Special Feature From TMCnet's Unified Contact Center Solutions Channel
Companies that market products and services through telephone solicitation must continue to avoid calling the more than 82 million numbers now listed on the DNC registry. FTC officials say telemarketers are generally complying with the list, although the agency...


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Five9 Inc., provider of on-demand call center solutions, today announced the opening of the first Five9 Centers of Excellence. The new Centers of Excellence, located in New Delhi, India, and Makati City, the Philippines, are a means to...

Knobias Integrates B2I's CRM Software
Knobias Inc. is announcing the signing of a "private label" agreement with Dallas, Texas-based B2I Technologies Inc. to integrate B2I's Web site management and CRM software into Knobias Issuer Services. The new product line will be marketed as...

Etihad Airways Selects Epiphany for Guest Recognition Program
Epiphany Inc., provider of CRM solutions for consumer-oriented businesses, today announced that Etihad Airways has selected the Epiphany CRM software suite for its guest recognition program, a loyalty management concept aimed at...

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FDIC Urges Banks to Guard Against Spyware

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July 25, 2005

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In This Edition
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1. News: FDIC Urges Banks to Guard Against Spyware
2. News: Contradictory Charges Rattle Data-Loss Case
3. Opinion: Data-Theft Case Proves Need For New Disclosure Law
4. Opinion: CardSystems Solutions Becomes a Cautionary Tale
5. News: Yahoo Buys Information 'Widget' Company Pixoria
6. Feature: Enterprise Search

=========================================================
Finance Industry Update
=========================================================
1. News: FDIC Urges Banks to Guard Against Spyware

The guidance from the FDIC comes amid a growing stream of
reported incidents of the theft or exposure of personal
customer data.
http://ct.enews.eweek.com/rd/cts?d=186-2312-17-83-115057-262197-0-0-0-1

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
2. News: Contradictory Charges Rattle Data-Loss Case

During congressional testimony, executives from bank and
credit card companies involved in the largest credit card
data loss ever pointed fingers at a new culprit for gaps in
security: the auditors who had certified the credit card
processing systems as being up to snuff. Find out what
the auditors really had to say.
http://ct.enews.eweek.com/rd/cts?d=186-2312-17-83-115057-262200-0-0-0-1

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
3. Opinion: Data-Theft Case Proves Need For New Disclosure Law

Top payment-system executives are trying to convince members
of Congress that no new laws are needed for credit card
payment security. But Retail Tech Editor Evan Schuman says
the facts tell a very different story.
http://ct.enews.eweek.com/rd/cts?d=186-2312-17-83-115057-262203-0-0-0-1

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
4. Opinion: CardSystems Solutions Becomes a Cautionary Tale

Everyone has a purpose. But some people--and companies--
exist mostly to provide a warning for others. That's the
role CardSystems Solutions appears to have been destined for,
says security columnist Larry Loeb.
http://ct.enews.eweek.com/rd/cts?d=186-2312-17-83-115057-262206-0-0-0-1

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
5. News: Yahoo Buys Information 'Widget' Company Pixoria

Yahoo has bought Pixoria, a company that provides small,
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~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
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Enterprise Search has changed dramatically from something
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Grooming Products Site Says Convenience is Key
[July 25, 2005] eBiz Profiles: Attracting customers to a niche site is a challenge ShavingCream.com has learned to handle. [more ECommerce Building]

iCode's Got You Covered From Storefront to Back Office
[July 25, 2005] Everest Advanced 2.1 promises to make you more efficient with new accounting, inventory management and e-commerce features. [more E-Commerce News]

Paymentech Now Accepts 150+ Currencies
[July 21, 2005] Paymentech announced Wednesday that it is making it easier for merchants to expand their businesses globally and accept payments in their customers' currency of choice. [more Secure Payment Processing]

Affinity Offers 'Affordable' Web Solution for SMBs
[July 20, 2005] Affinity Internet this week announced the launch of ReadyWeb Commerce, an "easy and affordable solution for small businesses that want to establish an e-commerce-enabled web presence." [more E-Commerce News]

E-Commerce Techniques: Drop Shipping
[July 19, 2005] Fulfilling customer orders by having the wholesaler drop ship directly to shoppers is a popular e-commerce technique. An expert talks about the issues involved. Plus: How to find wholesalers who drop ship for online merchants. [more ECommerce Building]

Personal Touch Reels in Loyal Customers
[July 18, 2005] eBiz Profiles: After a major career switch, Angler's Vice is building a customer base using personalized service and direct mail, among other techniques. [more ECommerce Building]

'Harry Potter' Brings Magic to E-commerce Muggles
[July 18, 2005] Technology behind massive release may be magical, but it's not out of the reach of normal humans. [more E-Commerce News]

Sunny Outlook Holds for E-Commerce
[July 14, 2005] Investment firm Merrill Lynch said the online experience is only getting better for consumers, and it expects business operations on the Web to tally a 20 percent increase in e-commerce and 14 percent rise in online travel bookings growth from the second quarter of 2005. [more E-Commerce News]

New Auction Site DealMania Caps Fees
[July 13, 2005] DealMania, the latest site to offer online auctions, announced it would begin capping seller fees on a monthly basis starting in August. [more E-Commerce News]

IBM Targets SMB Market
[July 12, 2005] Small business evangelist — and IBM VP of software retail solutions — Katie Kean talks to ECommerce-Guide.com about e-commerce trends and how IBM is helping small and mid-market businesses be competitive on the Web. [more ECommerce Building]

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