Monday, July 25, 2005

ping: Secret list of Australians | Second One.Tel witness paid | Hackers target backup flaws ...and more

ping | Hi P C, this is your IT update.
| Tuesday, July 26, 2005

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top stories
Secret list of Australians
A SECRET database of suspect financial transactions by tens of thousands
of Australians is being maintained by federal regulators.

Second One.Tel witness paid
A SECOND key witness in the corporate watchdog's civil suit against two
One.Tel directors has admitted receiving a payment from the Packer
family before giving evidence.

Hackers target backup flaws
FLAWED backup software has emerged as the latest target for hackers
looking for corporate secrets, according to a new survey.

ACN to refund
THE Federal Court has dealt consumer telecommunications marketing group
ACN a blow by requiring it repay membership fees contributed by some of
its sales reps.

Vodafone outgrows rivals
THIRD-RANKED mobile phone company Vodafone is set to outgrow its rivals
for the second straight quarter, after grabbing 160,000 new customers
for the three months to June 30.

Telstra rules tire Internode
BROADBAND access provider Internode has begun putting ADSL equipment in
Telstra's east coast exchanges, but the Adelaide ISP is losing patience
with the tier-one carrier.

Centrelink online to Tax Office
THE Australian Taxation Office has linked its online tax lodging system,
e-tax, to Centrelink and has begun courting banks to participate.

E-health vendors uneasy
IT vendors hope to thrash out concerns over plans for HealthConnect and
standards work at next week's Health Informatics Conference (HIC 2005)
and related industry events in Melbourne.


news features
Snap-ons for your camera
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Nikon D70s
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right from the word go, with shutter speeds of up to 1/8000th of a


GTA's steamy scenes
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Games, and we encourage everyone else to, too."


it jobs
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also at
Justice system almost in place

EMC pumps up storage

EA snares 'Rings' rights

Mixed results for Indian giants

India skill shortage

SAP profit jumps 22pc

Hotspots hot up

Building homes quicker

Getronics banks on net phone

10 staff, 1000 customers

Sharp cranks LCD output

Microsoft joins battle for Earth

Xbox courts Japan

Law pushing smut overseas

Robot bag checks


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Piracy-check mandatory for Windows add-ons
From now on, customers looking to get the latest add-ons to Windows will have to verify that their copy of the operating system is legit.
Monday July 25, 2005 09:00PM PDT

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China to build $600 million LCD plant
Next-generation liquid crystal display plant, located near
Shanghai, will be the nation's third.
Monday July 25, 2005 06:11PM PDT




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Customer Interaction Solutions eNews

July 25, 2005

Feature Story

Listening to Customer Interactions: Is Our Focus Misplaced?
By Bill Durr, TMCnet Call Center Management Columnist
Quality measurement processes and vendor technology to support them are undergoing an amazing transformation. The shift is from an internal company-centric quality view to an external customer-centric quality view. And it involves...

The Power of the Do Not Call Movement: What's Ahead for Year Two
Special Feature From TMCnet's Unified Contact Center Solutions Channel
Companies that market products and services through telephone solicitation must continue to avoid calling the more than 82 million numbers now listed on the DNC registry. FTC officials say telemarketers are generally complying with the list, although the agency...

Latest Headlines

Five9 Opens 'Centers of Excellence' to Promote Best Practices and Quality of Service Among New Outsourced Call Centers
Five9 Inc., provider of on-demand call center solutions, today announced the opening of the first Five9 Centers of Excellence. The new Centers of Excellence, located in New Delhi, India, and Makati City, the Philippines, are a means to...

Knobias Integrates B2I's CRM Software
Knobias Inc. is announcing the signing of a "private label" agreement with Dallas, Texas-based B2I Technologies Inc. to integrate B2I's Web site management and CRM software into Knobias Issuer Services. The new product line will be marketed as...

Etihad Airways Selects Epiphany for Guest Recognition Program
Epiphany Inc., provider of CRM solutions for consumer-oriented businesses, today announced that Etihad Airways has selected the Epiphany CRM software suite for its guest recognition program, a loyalty management concept aimed at...

Research & Markets Adds "Antidote to Fraud" to Report
The number of people who use online banking to check the status of their accounts and pay their bills without paper-and-stamps correspondence has grown at profound rates; as well, many use PayPal and similar processes to simplify online...

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Optimizing ITIL with SRM: Service Resolution Management for the Next-Generation Service Desk

IT organizations are increasingly using the Information Technology Infrastructure Library (ITIL) to create a framework for consistent IT Service Management. ITIL provides the framework for structuring the IT help desk, but it doesn't provide or recommend the tools needed to meet its goals.

FYI From TMCnet

Avaya's Scott McKechnie to Keynote 2nd Annual VoIP Developer Conference
TMC has announced that Avaya's Director of Application Enablement Services, Scott McKechnie, will deliver a keynote address at their 2nd Annual VoIP Developer Conference August 3rd at 9:30 am.

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Latest Blogs

Md. School District Implements VisionTree

DMA Makes a Buck on Dead People

First Coffee for July 25, 2005

SugarCRM Vs. vTiger

One Set of Rules, Not 50, Best Suited for Telemarketers

FDIC Urges Banks to Guard Against Spyware

July 25, 2005

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In This Edition

1. News: FDIC Urges Banks to Guard Against Spyware
2. News: Contradictory Charges Rattle Data-Loss Case
3. Opinion: Data-Theft Case Proves Need For New Disclosure Law
4. Opinion: CardSystems Solutions Becomes a Cautionary Tale
5. News: Yahoo Buys Information 'Widget' Company Pixoria
6. Feature: Enterprise Search

Finance Industry Update
1. News: FDIC Urges Banks to Guard Against Spyware

The guidance from the FDIC comes amid a growing stream of
reported incidents of the theft or exposure of personal
customer data.

2. News: Contradictory Charges Rattle Data-Loss Case

During congressional testimony, executives from bank and
credit card companies involved in the largest credit card
data loss ever pointed fingers at a new culprit for gaps in
security: the auditors who had certified the credit card
processing systems as being up to snuff. Find out what
the auditors really had to say.

3. Opinion: Data-Theft Case Proves Need For New Disclosure Law

Top payment-system executives are trying to convince members
of Congress that no new laws are needed for credit card
payment security. But Retail Tech Editor Evan Schuman says
the facts tell a very different story.

4. Opinion: CardSystems Solutions Becomes a Cautionary Tale

Everyone has a purpose. But some people--and companies--
exist mostly to provide a warning for others. That's the
role CardSystems Solutions appears to have been destined for,
says security columnist Larry Loeb.

5. News: Yahoo Buys Information 'Widget' Company Pixoria

Yahoo has bought Pixoria, a company that provides small,
downloadable programs that let computer users quickly get
up-to-the-minute information, such as stock quotes and
weather reports without using a Web browser.

6. Feature: Enterprise Search

Enterprise Search has changed dramatically from something
used strictly by the corporate information professional to
search text documents, to end users entering a word or two
in a text box, to the ability to search across multiple
types of data stored in different locations. Enterprise
Search products now search spreadsheets, PDF files,
graphics, audio, information in CRM systems and more, all in
one query.

Enterprise Search products range from several thousand
dollars to several hundred thousand dollars. Our analysis
explores the issues and helps clarify which products can
meet your requirements.

Sign up.

Job Search

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Grooming Products Site Says Convenience is Key

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Grooming Products Site Says Convenience is Key
[July 25, 2005] eBiz Profiles: Attracting customers to a niche site is a challenge has learned to handle. [more ECommerce Building]

iCode's Got You Covered From Storefront to Back Office
[July 25, 2005] Everest Advanced 2.1 promises to make you more efficient with new accounting, inventory management and e-commerce features. [more E-Commerce News]

Paymentech Now Accepts 150+ Currencies
[July 21, 2005] Paymentech announced Wednesday that it is making it easier for merchants to expand their businesses globally and accept payments in their customers' currency of choice. [more Secure Payment Processing]

Affinity Offers 'Affordable' Web Solution for SMBs
[July 20, 2005] Affinity Internet this week announced the launch of ReadyWeb Commerce, an "easy and affordable solution for small businesses that want to establish an e-commerce-enabled web presence." [more E-Commerce News]

E-Commerce Techniques: Drop Shipping
[July 19, 2005] Fulfilling customer orders by having the wholesaler drop ship directly to shoppers is a popular e-commerce technique. An expert talks about the issues involved. Plus: How to find wholesalers who drop ship for online merchants. [more ECommerce Building]

Personal Touch Reels in Loyal Customers
[July 18, 2005] eBiz Profiles: After a major career switch, Angler's Vice is building a customer base using personalized service and direct mail, among other techniques. [more ECommerce Building]

'Harry Potter' Brings Magic to E-commerce Muggles
[July 18, 2005] Technology behind massive release may be magical, but it's not out of the reach of normal humans. [more E-Commerce News]

Sunny Outlook Holds for E-Commerce
[July 14, 2005] Investment firm Merrill Lynch said the online experience is only getting better for consumers, and it expects business operations on the Web to tally a 20 percent increase in e-commerce and 14 percent rise in online travel bookings growth from the second quarter of 2005. [more E-Commerce News]

New Auction Site DealMania Caps Fees
[July 13, 2005] DealMania, the latest site to offer online auctions, announced it would begin capping seller fees on a monthly basis starting in August. [more E-Commerce News]

IBM Targets SMB Market
[July 12, 2005] Small business evangelist — and IBM VP of software retail solutions — Katie Kean talks to about e-commerce trends and how IBM is helping small and mid-market businesses be competitive on the Web. [more ECommerce Building]

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